The global customer experience management software market size is estimated to be valued at $26,466.6 million by 2028 , surging from $7,538.4 million in 2020 , at a CAGR of 17.7% . COVID-19 Impact on the Customer Experience Management Software Market The COVID-19 pandemic has impacted almost every industry, raising churn rates. The pandemic has had a moderate impact on the customer experience management software sector. Global manufacturing, supply networks, and logistics, as well as the continuity of operations in a variety of industries, are all suffering as a result of the lockdown. However, due to advancements in technology and digital CEM solutions, the situation is under control from the latter half of the pandemic, and demand for customer experience management software services is expected to rise as companies seek to improve customer experience and develop personalized relationships with customers. Several industries will employ a variety of products and services to assi
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